VoIP Evolution

Ringio Combines PBX and CRM Functions in Hosted "Rich Calling" Service

One big problem for companies in handling customer calls is uninformed answers. That is, the person answering the call has no idea who is calling or why. Large companies solve the problem by using call centers, which integrate high-end CRM (customer relationship management) systems with sophisticated call-handling systems. For smaller companies, integration of hosted or premises-based IP PBXes with hosted CRM services is a good solution, eliminating the need for premises-based CRM systems. And a new "rich calling" service launched by Ringio at this week's eComm conference simplifies things even further. For a flat rate per user, it provides both IP PBX and basic CRM functions in a single hosted service.

My1voice Business Phone Service Starts at $10 per Month

In the current recession, a lot of people are starting businesses not because they want to but because they have no jobs. For such individuals, saving money while appearing professional is crucial. A new hosted service called my1voice, offered by Ottawa-based Protus, will help them do that. It provides a business number and office phone features starting at $10 per month. Companies can have incoming calls forwarded anywhere, to any number of employees.